[rt-users] "Stalled Tickets I Own"

Scott Benson sbenson at a-1networks.com
Tue May 6 12:39:04 EDT 2008


I want to create a box on the "RT at a glance" page that shows a 
separate box for stalled tickets.  Essentially it should look just like 
"%% highest priority tickets I own" but just be stalled tickets.

I found that in opt/rt3/etc/initialdata there is
    { Name => 'Search - My Tickets',
      Description => '[_1] highest priority tickets I own', # loc
      Content     =>
      { Format => "'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', 
'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', 
Priority, QueueName, ExtendedStatus",
        Query   => " Owner = '__CurrentUser__' AND ( Status = 'new' OR 
Status = 'open')",
        OrderBy => 'Priority',
        Order   => 'DESC' },
    },

I then created an identical  entry and changed it to say
    { Name => 'Search - My Stalled Tickets',
      Description => '[_1] Stalled tickets I own', # loc
      Content     =>
      { Format => "'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', 
'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', 
Priority, QueueName, ExtendedStatus",
        Query   => " Owner = '__CurrentUser__' AND ( Status = 'stalled')",
        OrderBy => 'Priority',
        Order   => 'DESC' },
    },

The problem is that I don't where to edit the main page file to make a 
new box and have it refrence that.  Can anyone help?

-- 
Scott Benson
A1 Networks
(707)570-2021 x203



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