[rt-users] "Stalled Tickets I Own"

[Greg Evans]

Make a saved search and then add it to the appropriate RT At a Glance pages
or globally to the At a Glance page. That is what I did for tickets from a
specific user that I monitor :)

Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212 
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Scott Benson
Sent: Tuesday, May 06, 2008 9:39 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] "Stalled Tickets I Own"

I want to create a box on the "RT at a glance" page that shows a 
separate box for stalled tickets.  Essentially it should look just like 
"%% highest priority tickets I own" but just be stalled tickets.

I found that in opt/rt3/etc/initialdata there is
    { Name => 'Search - My Tickets',
      Description => '[_1] highest priority tickets I own', # loc
      Content     =>
      { Format => "'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', 
'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Sub
ject', 
Priority, QueueName, ExtendedStatus",
        Query   => " Owner = '__CurrentUser__' AND ( Status = 'new' OR 
Status = 'open')",
        OrderBy => 'Priority',
        Order   => 'DESC' },
    },

I then created an identical  entry and changed it to say
    { Name => 'Search - My Stalled Tickets',
      Description => '[_1] Stalled tickets I own', # loc
      Content     =>
      { Format => "'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', 
'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Sub
ject', 
Priority, QueueName, ExtendedStatus",
        Query   => " Owner = '__CurrentUser__' AND ( Status = 'stalled')",
        OrderBy => 'Priority',
        Order   => 'DESC' },
    },

The problem is that I don't where to edit the main page file to make a 
new box and have it refrence that.  Can anyone help?

-- 
Scott Benson
A1 Networks
(707)570-2021 x203
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