[rt-users] race condition with scrips updating db?

[Ham MI-ID, Torsten Brumm]

Hi Chris,

Hopefully you got a answer to your request already, if not try the following:

1. create a tiny scrip in which only wait for some seconds?
2. i'm not 100% sure, but try to set both scrip at the Stage to Transaction Batch

Torsten 


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-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Chris Haumesser
Gesendet: Montag, 14. April 2008 22:39
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] race condition with scrips updating db?

Hi,

I'm using the ExtractCustomFieldValues extension to extract an email address out of the body of a message and set it as the requestor of the ticket.

My template first removes the original requestor from the ticket, then adds the new address as a requestor.  In the RT history for the ticket, I see this work correctly.

My Extraction scrip has a description '00_extract_fields' and the autoreply scrip has a description '20_autoreply_on_create'.  The scrips appear to be firing in the proper order (00_extract_fields first, then 20_autoreply_on_create).  Nevertheless, the outgoing email in the autoreply picks up the address of the first requestor.

My theory is that this is a race condition: the autoreply scrip is properly firing after the extract scrip, but the extract scrip hasn't finished updating the database by the time the autoreply scrip starts.

Is there a way to test this theory and fix the problem?


Thanks,


-C-
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