[rt-users] Scripssssssss

[Kenneth Crocker]

IT GUY,


	Well, there are a couple ways. Are the users you want to ignore 
privileged? Are they in a group? The reason I ask is that if you have 
these users segregated in some manner, you can modify the scrip to 
accomplish this.


Kenn
LBNL

On 5/6/2008 10:57 PM, IT GUY wrote:
> Hi Kenn,
> 
> I did resolve that error of getting two e-mails for one request. Both 
> Global and queue-by-queue scripts were enabled. I removed one and the 
> problem was solved.
> 
> I'd like to ask one more thing, is there any way we can stop auto 
> replies to certain e-mail addresses. I don't need to reply to those 
> adressess at all.
> 
> So far I think I have to disable auto repliying to all e-mail address.
> 
> IT GUY
> Yogesh
> 
> On Mon, May 5, 2008 at 10:22 PM, Kenneth Crocker <KFCrocker at lbl.gov 
> <mailto:KFCrocker at lbl.gov>> wrote:
> 
>     IT GUY,
> 
> 
>            Like I said, it would help to know what scrips you have set
>     up, both globally and on a queue-by-queue basis. Also, the
>     privileges you have set up; which ones at what level. Without this
>     info, everything is just speculation and trial and error, which is
>     not a good way to debug something.
> 
>     Kenn
>     LBNL
> 
> 
>     On 5/3/2008 11:16 PM, IT GUY wrote:
> 
>         Thanks Kenn,
>          But I guess my problem is not over yet. I created a new user in
>         RT and allowed him rights to create a ticket in one of the
>         queues. Well after the ticket creation, he too got the same
>         e-mail twice.
>          I could see that RT had recorded two outgoing messages. I
>         haven't seen the notify others scrip. I'll have a look and let
>         you know.
>          One more thing that I would like to ask, isn't RT supposed to
>         mail and report about new ticket to the watchers or whoever I
>         assign as watchers in that queue.
>           IT GUY
>         Yogesh
>            On Thu, May 1, 2008 at 9:59 PM, Kenneth Crocker
>         <KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>
>         <mailto:KFCrocker at lbl.gov <mailto:KFCrocker at lbl.gov>>> wrote:
> 
>            IT GUT,
> 
> 
>                   Well, gee, that could be caused by MANY things. You could
>            have the Action set to "Notify AdminCc, Cc, Requestors" and you
>            happen to be in two of those roles for those tickets. IT COULD be
>            That you are also on the ticket Cc's list and you have a
>         scrip that
>            notifies "Others". It would help a great in debugging if
>         perhaps you
>            would specify what scrips you have and who is in what roles
>         for the
>            Queue & Globally. Then we might be able to whittle down the
>            possibilities.
> 
> 
>            Kenn
>            LBNL
> 
> 
>            On 5/1/2008 4:50 AM, IT GUY wrote:
> 
>                Dear All,
>                 I always get two e-mail replies when ever a ticket is
>         created
>                via e-mail in any queue. How can I stop
>                 Thanks in advance,
>                Yogesh
> 
> 
>              
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