[rt-users] Scripssssssss

[IT GUY]

Hi Kenn,

I did resolve that error of getting two e-mails for one request. Both Global
and queue-by-queue scripts were enabled. I removed one and the problem was
solved.

I'd like to ask one more thing, is there any way we can stop auto replies to
certain e-mail addresses. I don't need to reply to those adressess at all.

So far I think I have to disable auto repliying to all e-mail address.

IT GUY
Yogesh

On Mon, May 5, 2008 at 10:22 PM, Kenneth Crocker <KFCrocker at lbl.gov> wrote:

> IT GUY,
>
>
>        Like I said, it would help to know what scrips you have set up,
> both globally and on a queue-by-queue basis. Also, the privileges you have
> set up; which ones at what level. Without this info, everything is just
> speculation and trial and error, which is not a good way to debug something.
>
> Kenn
> LBNL
>
> On 5/3/2008 11:16 PM, IT GUY wrote:
>
> > Thanks Kenn,
> >  But I guess my problem is not over yet. I created a new user in RT and
> > allowed him rights to create a ticket in one of the queues. Well after the
> > ticket creation, he too got the same e-mail twice.
> >  I could see that RT had recorded two outgoing messages. I haven't seen
> > the notify others scrip. I'll have a look and let you know.
> >  One more thing that I would like to ask, isn't RT supposed to mail and
> > report about new ticket to the watchers or whoever I assign as watchers in
> > that queue.
> >   IT GUY
> > Yogesh
> >    On Thu, May 1, 2008 at 9:59 PM, Kenneth Crocker <KFCrocker at lbl.gov<mailto:
> > KFCrocker at lbl.gov>> wrote:
> >
> >    IT GUT,
> >
> >
> >           Well, gee, that could be caused by MANY things. You could
> >    have the Action set to "Notify AdminCc, Cc, Requestors" and you
> >    happen to be in two of those roles for those tickets. IT COULD be
> >    That you are also on the ticket Cc's list and you have a scrip that
> >    notifies "Others". It would help a great in debugging if perhaps you
> >    would specify what scrips you have and who is in what roles for the
> >    Queue & Globally. Then we might be able to whittle down the
> >    possibilities.
> >
> >
> >    Kenn
> >    LBNL
> >
> >
> >    On 5/1/2008 4:50 AM, IT GUY wrote:
> >
> >        Dear All,
> >         I always get two e-mail replies when ever a ticket is created
> >        via e-mail in any queue. How can I stop
> >         Thanks in advance,
> >        Yogesh
> >
> >
> >
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