[rt-users] Apache child segfault on loading one particular ticket

[Carlos Silva]

Hi all,
I've have been suffering from this same problem and I suspect some kind of bug on the RT encoding handling code.
For me it happens when my users paste stuff from Excel files or introduce the € symbol on their replies.

To correct this list all transactions on the database envolving the ticket, and see the date where the RT web interface "cuts off". The next transaction is the one that is screwed up, look for odd characters like "\t" or stuff like that on the corresponding entry on the attachments table and replace them.

Good luck.

Regards,
Carlos Silva

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Rich Bishop
Sent: Wednesday, May 07, 2008 9:23 PM
To: RT Users
Subject: [rt-users] Apache child segfault on loading one particular ticket

We've been running RT 3.6.4 on Redhat EL 5 / mysql 5.0.22 / apache / 
mod_perl for some time with no problems. Today I hear from a user who 
has a ticket that doesn't display completely. It's a fairly long ticket, 
but we have much bigger ones that display fine.

In the apache error_log I see:

[Wed May 07 15:53:06 2008] [notice] child pid 4762 exit signal 
Segmentation fault (11)


every time someone tries to load the ticket. Nothing is logged by mysql 
or rt. All other tickets seem to be working fine.

Any thoughts on what this could be, or how to begin debugging it?

Thanks in advance,

Rich
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