[rt-users] RT 3.6.3; how to have queue-specific scrip override global?

[Maurice Chung]

Thanks for the advice, gentlemen (sorry for the late reply, was out sick for a bit). I will try those out!

maurice


----- Original Message -----
From: "Kenneth Crocker" <KFCrocker at lbl.gov>
To: "Maurice Chung" <maurice at iparadigms.com>
Cc: "rt-users" <rt-users at lists.bestpractical.com>
Sent: Monday, May 5, 2008 9:33:34 AM (GMT-0800) America/Los_Angeles
Subject: Re: [rt-users] RT 3.6.3;	how to have queue-specific scrip override global?

Maurice,


	If the code you want to override is some user-defined perl, then put it 
in the template and that way RT will override any global template with a 
queue-defined template of the same name. Gene uses templates to execute 
a great deal of user-defined code and it works great. That way, the 
global scrip stays, the global template stays, but at the queue level, 
the code in the queue-defined template (same name as global) will 
override the code in the global template. Just another way to skin the cat.


Kenn
LBNL

On 5/2/2008 5:17 PM, Maurice Chung wrote:
> Hello,
> 
> We have a queue-specific scrip that we'd like to override a global scrip with the same conditions; I found this patch: http://page.mi.fu-berlin.de/pape/rt3screenshots/ 
> but was wondering if there was a way in RT (ver. 3.6.3) that I am not aware of, of doing this?
> 
> Looked through the RT Wiki pages on scrips but no dice =)
> 
> Thanks all - 
> maurice
> 
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