[rt-users] batch (not bulk) updating tickets

[Todd Chapman]

Asset Tracker has this feature. It could be ported to RT.

On Thu, May 8, 2008 at 2:08 PM, The Anarcat <anarcat at anarcat.ath.cx> wrote:

> Hi,
>
> I guess this is a whishlist request, but I'm writing to see if someone
> also had such an issue and found an elegant solution already.
>
> I'm using RT a lot to deal with my numerous tickets and todos. Right
> now, for example, I have 28 tickets opened in my own "queue" (tickets
> that I own). I use priorities to figure out what I'm going to do next.
>
> (One problem is that since we use escalation, even if I set priorities
> properly (which already takes a long time), they all go up to
> $maxpriority defined on each queue when the due date comes up. So I want
> to set the due date and that problem is solved.)
>
> The fundamental problem is it's really a pain to go through N (where N >
> 5 generally) and update the due date (or priority...) for *every
> ticket*.
>
> I know about bulk update, but it doesn't apply since, in that case, I
> want to assign potentially different values to every ticket.
>
> So what I envisonned would be to have search results *editable* as is.
> Have an option in the search form that would allow the column chosen in
> the search to be edited directly. Here's a mockup of the interface that
> could be implemented:
>
> http://anarcat.ath.cx/snaps/rt-batch-edit-mockup.png
>
> (Note that in the mockup, only the priority is editable, but anything
> could be editable... I guess it would be a "Format" setting in the
> "Display columns" box from the search builder...)
>
> So my question is:
>
>  1. has anyone done anything like this?
>  2. if not, how much time would you think this would take to implement?
>  3. ... and how would you go around implementing it?
>
> Thank you for any input,
>
> --
> La guerre, c'est le massacre d'hommes qui ne se connaissent pas,
> au profit d'hommes qui se connaissent mais ne se massacreront pas.
>                        - Paul Valéry
>
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