[rt-users] Report for turnaround time

[Divan Santana]

Hello All,

I know this question must have been asked.

I have been searching plenty but no luck and wanted to try ask the mailing 
list :)

I am trying to pull a report for a very important stat for the customer. 
What is the average time for a ticket to be resolved from the time it was 
created ?

It would be nice if it could exclude time that the ticket was stalled for but 
I would settle for anything right now.

I am using rt 3.6.1.
Can this be done in excel once exported from RT?

I am no developer so hopefully there is a method that is not too complicated.

Any advise please is welcomed.
--
Divan Santana

Gtalk/MSN:              Divan.Santana at GMail.com
Skype:                  DivanSantana


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