[rt-users] Report for turnaround time

[Jesse Vincent]

http://code.bestpractical.com/bps-public/RT-Extension-ActivityReports/

may have something useful to you.

-j

On May 12, 2008, at 7:13 AM, Divan Santana wrote:

> Hello All,
>
> I know this question must have been asked.
>
> I have been searching plenty but no luck and wanted to try ask the  
> mailing
> list :)
>
> I am trying to pull a report for a very important stat for the  
> customer.
> What is the average time for a ticket to be resolved from the time  
> it was
> created ?
>
> It would be nice if it could exclude time that the ticket was  
> stalled for but
> I would settle for anything right now.
>
> I am using rt 3.6.1.
> Can this be done in excel once exported from RT?
>
> I am no developer so hopefully there is a method that is not too  
> complicated.
>
> Any advise please is welcomed.
> --
> Divan Santana
>
> Gtalk/MSN:              Divan.Santana at GMail.com
> Skype:                  DivanSantana
>
>
> Love God, Love People, Love Life!
>
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