[rt-users] RT 3.6.6 Install on FC8 (Apache problems)

[Shannon Adams]

In short, I have an old server running FC4 and RT 3.6.6.  I have installed a new server running FC8, but I am having trouble getting RT 3.6.6 running on it.  Here are some more details:

fc4 httpd version running Apache/2.0.54
fc8 httpd version running Apache/2.2.8 (Unix) 

The user running httpd on fc4 is "apache".  I am attempting to start httpd with "service httpd start" as root on fc8 - just as I do on fc4.  Permissions, owner, and group are exactly the same between the two machines starting at /opt/rt3.  For example, both servers show this for /opt/rt3/var/mason_data:

drwxr-xr-x 2 apache apache 4096 2008-05-12 10:16 cache 
drwxr-xr-x 2 apache apache 4096 2008-05-12 10:16 etc   
drwxr-xr-x 2 apache apache 4096 2008-05-12 10:16 obj   

However, when starting httpd on fc8, I get the message below.  It appears to be permissions related, but the permissions between the two servers starting at /opt/rt3 are exactly the same.  I would really appreciate any assistance.  This is driving me nuts!

Thanks,
Shannon

----- Original Message ----
From: Matthew Keller <kellermg at potsdam.edu>
To: Shannon Adams <shannon_adams68 at yahoo.com>
Cc: rt-users at lists.bestpractical.com
Sent: Monday, May 12, 2008 3:33:05 PM
Subject: Re: [rt-users] RT 3.6.6 Install on FC8 (Apache problems)

The user running apache (normally 'apache' or 'httpd') needs to be able
to write to the mason_data and session_data folders in /opt/rt3/var/

On Mon, 2008-05-12 at 12:09 -0700, Shannon Adams wrote:
> I am stuck on the Apache configuration.  When I try to start httpd, it fails ("service httpd start").  The log shows:
> 
> [Mon May 12 10:55:15 2008] [error] Could not create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission denied\nStack:\n  [/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Interp.pm:222]\n  [/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Interp.pm:169]\n  [/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Interp.pm:155]\n  [/usr/lib/perl5/vendor_perl/5.8.8/Class/Container.pm:329]\n  [/usr/lib/perl5/vendor_perl/5.8.8/Class/Container.pm:53]\n  [/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/ApacheHandler.pm:633]\n  [/opt/rt3/lib/RT/Interface/Web/Handler.pm:173]\n  [/opt/rt3/lib/RT/Interface/Web/Handler.pm:137]\n  [/opt/rt3/bin/webmux.pl:89]\nCompilation failed in require at (eval 2) line 1.\n
> [Mon May 12 10:55:15 2008] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server itadmin_test.bigrocksports.com:0, exiting...
> 
> Here is my /etc/httpd/conf.d/rt3.conf:
> 
> <VirtualHost *>
>   ServerName itadmin_test.bigrocksports.com
>   ServerAlias rtbak.bigrocksports.com
>   DocumentRoot /opt/rt3/share/html
> 
>   AddDefaultCharset UTF-8
>   PerlModule Apache::DBI
>   PerlRequire /opt/rt3/bin/webmux.pl
> 
>   <Location /rt3>
>   SetHandler perl-script
>   PerlHandler RT::Mason
>   </Location>
> </VirtualHost>
> 
> Looks like I have two problems based on the logs?  First, permissions on the "/opt/rt3/var/mason_data/obj/" directory.  What should the owner/permissions be?  Secondly, "Can't load Perl file".  All the dependencies passed during the install and I know perl is installed.
> 
> I am stuck.  Thanks for any help.
> 
> Shannon
> 
> 
> 
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