[rt-users] Fetchmail and rt-mailgate

[Carlos Silva]

Mike, you were right, that's it, thanks.

I've tried without having a "--queue" so I thought it wouldn't work, 
silly me.

Regards,
Carlos Silva

Mike Peachey wrote:
> Carlos Silva wrote:
>> Hi all,
>>
>> I'm interested in implementing ticket replies by email, and although 
>> ticket creation is a plus is not necessary.
>> As I have a big number of queues and other constraints I don't want to 
>> create a reply address for each queue.
>> Is it possible using the fetchmail and rt-mailgate method, to poll 
>> just one general email address, and RT sending the reply to the 
>> correct queue and ticket, as the ticket number is global and not queue 
>> related ?
> 
> I may well be wrong, and I'm sure someone will correct me very quickly 
> if I am, but I think the Queue you specify for the mailgate will only 
> apply to new ticket creation meaning that if a ticket already exists and 
> is in a different queue, the correspondence will be added and the ticket 
> will remain in the queue it was in.
> 
> I may be wrong.