[rt-users] Fetchmail and rt-mailgate

[Mike Peachey]

Carlos Silva wrote:
> Hi all,
> 
> I'm interested in implementing ticket replies by email, and although 
> ticket creation is a plus is not necessary.
> As I have a big number of queues and other constraints I don't want to 
> create a reply address for each queue.
> Is it possible using the fetchmail and rt-mailgate method, to poll just 
> one general email address, and RT sending the reply to the correct queue 
> and ticket, as the ticket number is global and not queue related ?

I may well be wrong, and I'm sure someone will correct me very quickly 
if I am, but I think the Queue you specify for the mailgate will only 
apply to new ticket creation meaning that if a ticket already exists and 
is in a different queue, the correspondence will be added and the ticket 
will remain in the queue it was in.

I may be wrong.
-- 
Kind Regards,

__________________________________________________

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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