[rt-users] Error near RT-Attach-Message after ticket->Take

[Mauricio Vieira]

Hello,

   I have made a perl script to resolve some tickets automatically and 
move to another queue we have here. I created a new user with 
permissions to handle ticket in both queues.
   When I $ticket->Take; within my perl script, i got a message twice:
172 2007-06-30 22:07:23
[Thu May 15 01:45:46 2008] [error]: error:    couldn't parse head; error 
near:
RT-Attach-Message: yes 
(/usr/share/request-tracker3.6/lib/RT/Template_Overlay.pm:336)

   Anyway, the ticket is taken and is resolved adequately, but i got a 
delay after every ticket taking.

   I don't know how to track this error. Anybody has any hints?

Thanks in advance (so I won't bother the others with thanking messages),

-- 
Mauricio B. C. Vieira - <mauriciovieira at safernet.org.br>
Software Engineer
SaferNet Brasil - http://www.safernet.org.br
0xD65AF73A - http://pgp.mit.edu