[rt-users] Delete Attachment or Ticket, remove confidential information

[Seymour, Jennifer]

RT 3.4.5

Gentoo (2.6.14-gentoo-r5)

 

I've searched the wiki and the RT essentials book to no avail... I need
to delete a ticket, or remove a (confidential) attachment that was
included in a ticket.  According to the wiki, I need "delete ticket"
permission either in my group or my user.  I am a member of "SuperUser"
(among other groups) and I am "JaneDoe" user.

 

Configuration - Global - GroupRights - SuperUser - Delete Ticket

Configuration - Global - UserRights - JaneDoe - Delete Ticket

Configuration - Queues - MYQueue- GroupRights - Delete Ticket

Configuration - Queues - Myqueue - UserRights - JaneDoe - Delete Ticket

 

I am the owner of the ticket.  I've logged in and out of RT several
times after making permission changes.  When I access the ticket and
click "Reply" or "Resolve" or "comment" and access the Status combo box-
there is no entry for "delete".

 

I'm at a loss, what am I missing?  

 

Alternately, if I cannot delete the ticket, is there a way to delete the
attachment? I found no references to this in the wiki or documentation -
is this possible?

 

Thanks,

 

Jennifer Seymour


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