[rt-users] Delete Attachment or Ticket, remove confidential information

[Drew Barnes]

I don't know the answer myself, but you may be able to shred that 
particular transaction with RTx-Shredder.


Seymour, Jennifer wrote:
>
> RT 3.4.5
>
> Gentoo (2.6.14-gentoo-r5)
>
>  
>
> I’ve searched the wiki and the RT essentials book to no avail… I need 
> to delete a ticket, or remove a (confidential) attachment that was 
> included in a ticket.  According to the wiki, I need “delete ticket” 
> permission either in my group or my user.  I am a member of 
> “SuperUser” (among other groups) and I am “JaneDoe” user.
>
>  
>
> Configuration - Global – GroupRights – SuperUser – Delete Ticket
>
> Configuration - Global – UserRights – JaneDoe – Delete Ticket
>
> Configuration – Queues – MYQueue- GroupRights – Delete Ticket
>
> Configuration – Queues – Myqueue – UserRights – JaneDoe – Delete Ticket
>
>  
>
> I am the owner of the ticket.  I’ve logged in and out of RT several 
> times after making permission changes.  When I access the ticket and 
> click “Reply” or “Resolve” or “comment” and access the Status combo 
> box- there is no entry for “delete”.
>
>  
>
> I’m at a loss, what am I missing? 
>
>  
>
> Alternately, if I cannot delete the ticket, is there a way to delete 
> the attachment? I found no references to this in the wiki or 
> documentation - is this possible?
>
>  
>
> Thanks,
>
>  
>
> Jennifer Seymour
>
>
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