[rt-users] RT 3.6.6 - Comments, Privileged Users, Selfservice

[Stephen Turner]

At 12:12 PM 5/15/2008, RT wrote:
>All -
>
>I have an instance of RT 3.6.6 that was set up prior to my arrival.
>
>The system has several groups set up, and all users are configured 
>as members of these groups. There are no unprivileged users. I've 
>spent a few days looking over the wiki and the mailing list 
>archives, but have a few remaining questions. The answers I found in 
>the list archives seem to be fairly old.
>
>* Are all privileged users allowed to see comments?

Not by default - this is controlled by rights (ShowTicketComments)


>* Is there a way to hide comments from Privileged users?

Yes, by using rights

>* Is there a way to force all users (except for one group) to be 
>redirected to the SelfService interface?

Yes, by making them unprivileged.

>* Is there a way to disable "Could not load a valid user" messages?

Where are you seeing that?


Steve