[rt-users] populate subject with custom field value

[Gary & Gina Koteras]

Hello all,
 
 
    I've created a custom field (mandatory field) and the value that is chosen is assigned to the subject the email generated. When I create the ticket it works fine:
 
         RT_System - Subject changed from (no value) to 'Digital Recording Problem' 
 
     ("Digitial Recording problem" is one of the values that can be chosen)
 
When one of our users attempt to create a ticket they get this
 
         RT_System - Subject changed from (no value) to '' 
 
Thanks,
Gary
 
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