[rt-users] scrips with more than one transaction
Ruslan Zakirov
ruz at bestpractical.com
Fri May 16 16:05:01 EDT 2008
On Fri, May 16, 2008 at 10:05 PM, Alexandre de Medeiros Ribeiro
<alexandre.medeiros at camara.gov.br> wrote:
> Sorry but doesnt work.
What doesn't work? it is *pseudo* code and should not work, but should
give you point to move from.
> How can i set the TransactionBatch.
read on the wiki
>
>
> Em Sex, 2008-05-16 às 18:41 +0400, Ruslan Zakirov escreveu:
>
> TransactionBatch may be tricky, if you want condition "When CF X is
> set to 'work' from empty" then you can implement the following pseudo
> code:
>
> if ($txn_type eq 'Create') {
> return 1 if $self->TicketObj->FirstCustomFieldValue('cf') eq 'work'
> return 0;
> }
> if ($txn_type eq 'CustomField') {
> return 0 unless $txn_field = $cf_id;
> return 0 if $txn_old_value; # field had not empty value
> return 0 unless $txn_new_value eq 'work';
> return 1;
> }
> return 0;
>
> On Fri, May 16, 2008 at 5:37 PM, Alexandre de Medeiros Ribeiro
> <alexandre.medeiros at camara.gov.br> wrote:
>> Hi all,
>>
>> I want create this scrip:
>>
>> condition: user defined
>> action: create tickets
>> template: my template
>> stage : transaction create
>>
>> custom condition:
>>
>> #test if this ticket is now created
>> return 0 unless $self->TransactionObj->Type() eq 'Create';
>>
>> #test if my cf has value 'work'
>> return 0 unless $self->TicketObj->FirstCustomFieldValue('cf') eq
>> 'work';
>>
>> return 1;
>>
>> =================
>> My second test doesn't work because when the transaction type
>> is
>> create
>> the value of cf is null (2 diferent transactions).
>> How can i solve this problem?
>>
>>
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>
>
>
>
--
Best regards, Ruslan.
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