[rt-users] Will not be sent email

[Stefan Le Jeune]

Hi,

Occasionally, next to the requestor email I get "(Will not be sent
email) ".  Looks like this in the "people" section:
Owner:  	Nobody
Requestors: 	requestor at somedomain (Will not be sent email)

The user will reply to the requestor and not see that the email will not go.
I see that at the bottom of the email reply, you can tick the email to
force it to send an email. Of course the user sometimes does not.

I'm just wondering what is setting that so that the requestore does
not get an email.  I can't work out a pattern.  These tickets are
created using rt-mailgate.
Is there something I can check on the setup?

I'm new and using RT 3.6.5.

Regards,
Stefan