[rt-users] Will not be sent email

[Jesse Vincent]

On Mon, May 26, 2008 at 05:31:20PM +0200, Stefan Le Jeune wrote:
> Hi,
> 
> Occasionally, next to the requestor email I get "(Will not be sent
> email) ".  Looks like this in the "people" section:
> Owner:  	Nobody
> Requestors: 	requestor at somedomain (Will not be sent email)
> 
> The user will reply to the requestor and not see that the email will not go.
> I see that at the bottom of the email reply, you can tick the email to
> force it to send an email. Of course the user sometimes does not.
> 
> I'm just wondering what is setting that so that the requestore does
> not get an email.  I can't work out a pattern.  These tickets are
> created using rt-mailgate.
> Is there something I can check on the setup?

Click reply. look at the bottom of the page.

> 
> I'm new and using RT 3.6.5.
> 
> Regards,
> Stefan
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