[rt-users] Can't authenticate with ExternalAuth

[Mike Peachey]

Mikhail.Gorbunov at cetelem.ru wrote:
> Hello,
> 
> We have RT-3.6.6 and RT::Authen::ExternalAuth. ExternalAuth is installed
> and configured to the extent that it is able to bind to LDAP, request
> and receive info on the user, trying to login. But each time we receive
> "Your username or password is incorrect ".
> 
> Looking at the traces I can't see anything related to password checking
> against LDAP. May be I'm missing something.
> 
> Thank you for your input.

Can you provide a copy of the log output in debug mode for a login?
--
Kind Regards,

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Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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