[rt-users] Will not be sent email

[Stefan Le Jeune]

On Mon, May 26, 2008 at 5:39 PM, Jesse Vincent <jesse at bestpractical.com> wrote:
> Click reply. look at the bottom of the page.

Thanks.  I see that at the bottom you can tick the email so that the
email goes out. Seeing that most of the time, the user does not need
to click that tick box, they will miss it (especially in big screen
resolution where they need to scroll down to see that).

My question is why does it sometimes say "Will not be sent email"?
How does that get set when the ticket is created? Most of the time it
is not set.

Thanks,
Stefan

>
>
>
> On Mon, May 26, 2008 at 05:31:20PM +0200, Stefan Le Jeune wrote:
>> Hi,
>>
>> Occasionally, next to the requestor email I get "(Will not be sent
>> email) ".  Looks like this in the "people" section:
>> Owner:        Nobody
>> Requestors:   requestor at somedomain (Will not be sent email)
>>
>> The user will reply to the requestor and not see that the email will not go.
>> I see that at the bottom of the email reply, you can tick the email to
>> force it to send an email. Of course the user sometimes does not.
>>
>> I'm just wondering what is setting that so that the requestore does
>> not get an email.  I can't work out a pattern.  These tickets are
>> created using rt-mailgate.
>> Is there something I can check on the setup?
>
> Click reply. look at the bottom of the page.
>
>>
>> I'm new and using RT 3.6.5.
>>
>> Regards,
>> Stefan
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>
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