[rt-users] [senderbase] Re: newbie needs help to move ticket to different queue

[Sells, Fred]

thanks,  I must not have had the ticket selected when I tried "Basics",  I appreciate you're taking the time to explain the obvious with a zinger :)
 
Fred.

-----Original Message-----
From: sholmes42 at gmail.com [mailto:sholmes42 at gmail.com]On Behalf Of Steve Holmes
Sent: Tuesday, May 27, 2008 1:34 PM
To: Sells, Fred
Cc: RT-Users at lists.bestpractical.com
Subject: [senderbase] Re: [rt-users] newbie needs help to move ticket to different queue


Unless I'm missing something in your question: just click on the 'Basics' link in the navigation bar and select the Queue: pulldown and select the queue you want it to go into (then save changes by clicking the 'Save Changes' button).  

Steve 


On Tue, May 27, 2008 at 12:42 PM, Sells, Fred < fred.sells at adventistcare.org> wrote:


I'm using RT 3.6.6 on centos 5.1.  I'm new to RT and trying to setup the basics on how we'll use it to track trouble tickets in our small IT dept.

My plan was to have a single queue "NewTicket" that was the only queue accessible to all users.  The helpdesk person would look at the ticket and then assign it to an appropriate queue like : "printers",  "access-request", ...

I would think that would be a pretty common workflow management task; but I cannot find a way to do it and google has not produced anything useful.


1. If this is do-able, is there a link that tells me what I'm missing?
2. Am I taking the wrong aproach, and there is a better way to do this?
3. or ?...

thanks for any help you can offer


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