[rt-users] Customising Templates per Queue

[Kenneth Crocker]

Fred,


	You do not have to go into any directories to do this. RT is already 
set up to allow ANY queue to use a different template (the content of a 
formatted email) as an override to a global template of the same name. I 
don't understand why you think you have to go into the directories to do 
this. Explain, please.


Kenn
LBNL

On 5/27/2008 11:55 AM, Sells, Fred wrote:
> makes sense (to this newbie) but how do I find the appropriate 
> directories, etc in a standard centos yum install where all is under 
> /usr/share/rt3/html ( I think).
>  
> I've got a "NewTicket" queue for my general users which is the only 
> place they can create a ticket.  I want to eliminate their options on 
> what they can do.
>  
> I found /usr/share/rt3/html/Ticket/Create.html  but what's the technique 
> on naming/placing the "per-queue" templates?
>  
> thanks.
>  
> Fred.
> 
>     -----Original Message-----
>     *From:* rt-users-bounces at lists.bestpractical.com
>     [mailto:rt-users-bounces at lists.bestpractical.com]*On Behalf Of *Todd
>     Chapman
>     *Sent:* Tuesday, May 27, 2008 10:21 AM
>     *To:* Dan Massey
>     *Cc:* rt-users at lists.bestpractical.com
>     *Subject:* Re: [rt-users] Customising Templates per Queue
> 
>     You don't need to create new scrips. Just create per-queue templates
>     with the same names as the global templates. The queue specific
>     templates will be used instead.
> 
>     On Tue, May 27, 2008 at 10:11 AM, Dan Massey <dan at gconnect.net
>     <mailto:dan at gconnect.net>> wrote:
> 
>         Hi List
> 
>         I'm sure I am not the first person to ask this, but I cannot
>         find the answer
>         on the internet or in the documentation.
> 
>         I have number of queues set up and I would like to send out
>         different
>         emails, dependant on which queue they come from. I have created
>         a new
>         template from the Configuration > Queues (Selected Queue) >
>         Templates. Then
>         I go to the Scrps tab and can add a new script which has Action
>         set to
>         'Autoreply To Requestors'. Now when the queue is emailed, it
>         gets two
>         autoreplies.
> 
>         Can anybody tell me what I am doing wrong?
> 
>         Thanks in advance
> 
>         Dan
> 
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