[rt-users] Customising Templates per Queue

[Sells, Fred]

makes sense (to this newbie) but how do I find the appropriate directories, etc in a standard centos yum install where all is under /usr/share/rt3/html ( I think).
 
I've got a "NewTicket" queue for my general users which is the only place they can create a ticket.  I want to eliminate their options on what they can do.
 
I found /usr/share/rt3/html/Ticket/Create.html  but what's the technique on naming/placing the "per-queue" templates?
 
thanks.
 
Fred.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Todd Chapman
Sent: Tuesday, May 27, 2008 10:21 AM
To: Dan Massey
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Customising Templates per Queue


You don't need to create new scrips. Just create per-queue templates with the same names as the global templates. The queue specific templates will be used instead.


On Tue, May 27, 2008 at 10:11 AM, Dan Massey < dan at gconnect.net> wrote:


Hi List

I'm sure I am not the first person to ask this, but I cannot find the answer
on the internet or in the documentation.

I have number of queues set up and I would like to send out different
emails, dependant on which queue they come from. I have created a new
template from the Configuration > Queues (Selected Queue) > Templates. Then
I go to the Scrps tab and can add a new script which has Action set to
'Autoreply To Requestors'. Now when the queue is emailed, it gets two
autoreplies.

Can anybody tell me what I am doing wrong?

Thanks in advance

Dan

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