[rt-users] Per-queue page customisations?

[Tom Lanyon]

On 27/05/2008, at 11:24 PM, Roedel, Mark wrote:

> Well, queue-specific custom fields are added to the create-ticket  
> layout
> based on the queue you selected.
>
> Based on that, I'd say that the best-case scenario is that your
> requirements can be met by configuring custom fields for those  
> queues to
> cover the variations that you need, and no additional code needs to be
> written.  (But if that's not possible, then at least maybe the code  
> that
> does that gives you a jumping-off point for what you're trying to
> accomplish.)

Mark,

Unfortunately just using custom-fields will not be enough to fulfill  
our requirements as we need logic to do things like hiding the 'Owner'  
select box for some queues.

Regards,
Tom