[rt-users] Per-queue page customisations?

[Tom Lanyon]

On 28/05/2008, at 10:42 PM, Stephen Turner wrote:

> We've implemented this by using Attributes to store queue  
> preferences. You can attach Attribute objects to most RT objects  
> (Tickets, Queues etc.) - in this case you'd attach them to your  
> Queue objects.
>
> For example, you could choose an attribute name of "ShowOwnerField"  
> and let it have values of "Yes" or "No". The attribute records would  
> be attached to the appropriate queue.
>
> You'll have to do some Mason coding, to provide a UI for setting the  
> queue attributes (on the Queue basics config page), and to modify  
> the ticket pages to show or hide the Owner drop-down, or other queue- 
> based customizations.
>
> Steve

That sounds perfect, thanks Steve.

I've been looking at implementing some other new functions using  
Attributes as well, so this will fit in nicely.

Regards,
Tom