[rt-users] Per-queue page customisations?

[Stephen Turner]

At 03:28 AM 5/26/2008, Tom Lanyon wrote:
>List,
>
>Is there a way to customise Ticket/Create.html on a per-queue basis?
>
>What we would like to achieve: creating a ticket in QueueA may have a
>different layout and/or different fields visible than when creating a
>ticket in QueueB.
>
>Has anyone done this or can anyone think of a way to do this?
>
>Thanks,
>Tom


We've implemented this by using Attributes to store queue 
preferences. You can attach Attribute objects to most RT objects 
(Tickets, Queues etc.) - in this case you'd attach them to your Queue objects.

For example, you could choose an attribute name of "ShowOwnerField" 
and let it have values of "Yes" or "No". The attribute records would 
be attached to the appropriate queue.

You'll have to do some Mason coding, to provide a UI for setting the 
queue attributes (on the Queue basics config page), and to modify the 
ticket pages to show or hide the Owner drop-down, or other 
queue-based customizations.

Steve