[rt-users] Change the "Modify Ticket" options on blue bar

[Kenneth Crocker]

Stephan,


	Thanks, and good idea. This additional piece of code you gave me will 
allow me to simplify the use of our new ticket status values. That 
alone, will make the use of our Approval/Prioritization & QA workflow 
processes much easier. And after all, that IS the whole point here. 
Thanks again.


Kenn
LBNL

On 5/28/2008 6:45 AM, Stephen Turner wrote:
> 
> At 04:04 PM 5/27/2008, you wrote:
>> Stephen,
>>
>>
>>         Thanks for the code example. I used it as the basis for the 
>> code I wanted to add. The "Tabs" layout now shows what I want, but 
>> when I click any of the new options, nothing happens. This is what my 
>> new code looks like:
>>
>> if ($args) {
>>   $tabs->{"i"} = { path      => "Search/Results.html$args",
>>                    title     => loc('Show Results'),
>>                    };
>>   if ($current_tab =~  "Search/Results.html") {
>>     $current_tab = "Search/Results.html$args";
>>     };
>> }
>>
>> if ( $can{'ModifyTicket'} ) {
>>     if ( $Ticket->Status ne 'resolved' ) {
>>         $actions->{'G'} = {
>>             path => 
>> "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id,
>>             title => loc('Resolve') };
>>     }
>>
>> # the following code was added for LBNL
>> # make sure the check for status is in descending order
>>
>>     if  ($Ticket->Status eq 'pending qa')
>>         {
>>          $actions->{'Fg'} =
>>              { path => "Ticket/Display.html?Action=DefaultStatus=('qa 
>> approvd')&id=" . $id,
>>              title => loc('Approve QA'),
>>              };
>>         }
> 
> 
> Hi Ken,
> 
> Just from a quick look at the code, it looks like you're on the right 
> track. I don't think you need the parentheses or quotes around the 
> status values - something like:
> 
> path => "Ticket/Display.html?Action=DefaultStatus=qa approvd&id=" . $id
> 
> As this is going to form a URL, you may need to escape those spaces, but 
> I'm not sure:
> 
> path => "Ticket/Display.html?Action=DefaultStatus=qa%20approvd&id=" . $id
> 
> You'll have to play with the options and see if they work. I'm ccing the 
> list in case someone else has an idea about this.
> 
> Good luck,
> Steve
> 
>