[rt-users] Showing Custom Field in Queue view

[Kenneth Crocker]

Andrew,


	Your description of what you want as a "queue-view" makes me think you 
might have an incomplete understanding of how a custom field can be 
seen, used, modified. When a Custom Field is created and then "applied" 
to a queue, view/use of it can still be manipulated thru rights. I can 
create a CF, apply it to a queue and set the rights so that no one 
except members of a certain group can see it and/or modify it. It is 
there. It is part of every ticket, but no one else will see it, let 
alone modify it (including AdminCc's, owners, etc). So, understanding 
that, what is it exactly you want to accomplish with these Custom 
Fields? Who do you want to see it and who do you want to modify the 
values in a ticket? Hope this helps.


Kenn
LBNL

On 5/28/2008 2:55 AM, Andrew Lewis wrote:
>  > '_CustomField.{cf_name}__'
> 
> Great, got it working, thanks. :)
> 
> Is there a way I can make this persistent though?
> 
> -AL.
> 
> 
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