[rt-users] Showing Custom Field in Queue view

[Andrew Lewis]

Kenneth,

I just want to display the value of this field for each ticket in the queue when I click on the name of queue under 'Quick Search', like I've already achieved with your help (thanks), but I don't want to have to add this field each time (as it is, these changes seem to only be good for a single view).

Best,
-AL.

-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
Sent: Wed 28/05/2008 19:48
To: Andrew Lewis
Cc: Emmanuel Lacour; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Showing Custom Field in Queue view
 
Andrew,


	Your description of what you want as a "queue-view" makes me think you 
might have an incomplete understanding of how a custom field can be 
seen, used, modified. When a Custom Field is created and then "applied" 
to a queue, view/use of it can still be manipulated thru rights. I can 
create a CF, apply it to a queue and set the rights so that no one 
except members of a certain group can see it and/or modify it. It is 
there. It is part of every ticket, but no one else will see it, let 
alone modify it (including AdminCc's, owners, etc). So, understanding 
that, what is it exactly you want to accomplish with these Custom 
Fields? Who do you want to see it and who do you want to modify the 
values in a ticket? Hope this helps.


Kenn
LBNL

On 5/28/2008 2:55 AM, Andrew Lewis wrote:
>  > '_CustomField.{cf_name}__'
> 
> Great, got it working, thanks. :)
> 
> Is there a way I can make this persistent though?
> 
> -AL.
> 
> 
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