[rt-users] Not understanding initial email config :(

[Andy Smith]

Hi John,

  Ok, so I added a mailbox for the user rt-general, but as I suspected now 
when I send mail it just goes into
the mailspool area and sits in the "new" folder waiting for someone to read 
it. I cant understand how the alias
file is meant to be actioned (ie the piped command)

thanks Andy.

----- Original Message ----- 
From: "John BORIS" <jboris at adphila.org>
To: <rt-users at lists.bestpractical.com>; "Andy Smith" <a.smith at ukgrid.net>
Sent: Wednesday, May 28, 2008 9:02 PM
Subject: Re: [rt-users] Not understanding initial email config :(


> Andy,
> The email address has to be valid for it to get to RT. I am no guru
> when it comes to email but woudn't the emailer try to resolve the email
> address and then look for the MX record for that address in DNS. If you
> sent the email from the command line and your log shows that address as
> unroutable then it can't locate the domain in DNS. I am not sure if you
> added it to a host table if that would get it to work. Your resolv.conf
> would have to be setup to have the lookup order to include looking in
> the host table.
>
>
>
> John J. Boris, Sr.