[rt-users] Showing Custom Field in Queue view

[Kenneth Crocker]

Andrew,


	AAAHHH! I see. I thought you were talking about when you were "IN" a 
ticket. You mean the query that shows all the tickets in a queue. You're 
right, any changes are temporary. I wonder if later versions (perhaps 
3.8?) will allow each user to save their own version of that query when 
they edit it. That would be a nice feature, but could be problematic as 
well. Who knows? The newer versions are just getting better and better. 
I'd just sit and wait a bit to see what's coming down the pipe. Sorry I 
couldn't help more.


Kenn
LBNL

On 5/29/2008 5:29 AM, Andrew Lewis wrote:
> 
> Kenneth,
> 
> I just want to display the value of this field for each ticket in the 
> queue when I click on the name of queue under 'Quick Search', like I've 
> already achieved with your help (thanks), but I don't want to have to 
> add this field each time (as it is, these changes seem to only be good 
> for a single view).
> 
> Best,
> -AL.
> 
> -----Original Message-----
> From: Kenneth Crocker [mailto:KFCrocker at lbl.gov]
> Sent: Wed 28/05/2008 19:48
> To: Andrew Lewis
> Cc: Emmanuel Lacour; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Showing Custom Field in Queue view
> 
> Andrew,
> 
> 
>         Your description of what you want as a "queue-view" makes me 
> think you
> might have an incomplete understanding of how a custom field can be
> seen, used, modified. When a Custom Field is created and then "applied"
> to a queue, view/use of it can still be manipulated thru rights. I can
> create a CF, apply it to a queue and set the rights so that no one
> except members of a certain group can see it and/or modify it. It is
> there. It is part of every ticket, but no one else will see it, let
> alone modify it (including AdminCc's, owners, etc). So, understanding
> that, what is it exactly you want to accomplish with these Custom
> Fields? Who do you want to see it and who do you want to modify the
> values in a ticket? Hope this helps.
> 
> 
> Kenn
> LBNL
> 
> On 5/28/2008 2:55 AM, Andrew Lewis wrote:
>  >  > '_CustomField.{cf_name}__'
>  >
>  > Great, got it working, thanks. :)
>  >
>  > Is there a way I can make this persistent though?
>  >
>  > -AL.
>  >
>  >
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