[rt-users] Everybody group added as requestor

Jesse Vincent jesse at bestpractical.com
Fri May 30 10:50:04 EDT 2008


On May 30, 2008, at 2:07 AM, Terence Monteiro wrote:

> Hello,
>
> I've been writing a Perl Catalyst application that uses the RT  
> library to
> create, work on and resolve RT tickets. I'm making a call to
> RT::Ticket->create
> to create a ticket, passing the Queue, Subject, Requestors,  
> Attachments in a
> hash.
>
> Yesterday, when the form was submitted with a user's email address  
> as the
> requestor, the Everybody group got added as the requestor for the  
> ticket
> that got created. I checked the transactions and found that no  
> AddRequestor
> transaction happened on the ticket, from which I deduce that the  
> Everybody
> group got added as requestor during ticket creation.
>
> Anyone has any idea how this could have happened?
>

It'd probably help if you posted your code...

> Regards,
> Terence Monteiro.
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