[rt-users] Help with messages

Kenneth Crocker KFCrocker at lbl.gov
Mon Nov 3 14:51:49 EST 2008

To RT List,

	I am having trouble with a "Mandatory" Custom Field. RT requires that 
the field be filled in when a ticket is created. I really just want it 
filled out before it is allowed to be "resolved". I can't think of any 
way to do this other than removing the "Mandatory" requirement and add a 
script that re-sets the Ticket Status value back to old value if the 
Custom Field is blank when they try to "resolve" the ticket. If I do 
that, I need to display some sort of error message and THAT is where I'm 
stuck. I do not know how to send/create an error message that will 
display like any other RT error message. Anyone ever done this before 
and can help? Thanks.


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