[rt-users] Notify Owner on Steal

[Matt Hoover]

I think this is what you are looking for...

http://wiki.bestpractical.com/view/NotifyOwner

Matt

On Mon, Nov 3, 2008 at 11:13 AM, Chris Nelson <cnelson at delivra.com> wrote:

> Right. I know about the permission.
>
> My concern is on notifying the current owner that the ticket has been
> stolen. Is there a way to send a message to the existing owner?
>
>
> On Mon, Nov 3, 2008 at 1:45 PM, Matt Hoover <mhoover at thectogroup.com>wrote:
>
>> Chris-
>>
>> You will need to enable "StealTicket" right on the proper Q.  You can
>> assign those permissions to users/groups or to a role.  This is done under
>> the configuration/Queues section.
>>
>> Matt
>>
>> On Mon, Nov 3, 2008 at 6:27 AM, Chris Nelson <cnelson at delivra.com> wrote:
>>
>>> Is there a way to notify the owner of a ticket when it's stolen?
>>>
>>> We are a small shop and only a few of us have access to RT. When one of
>>> us needs a ticket from another's queue - the fastest way to do it is to just
>>> click "steal" - is there a better way to do this process? (BTW, for everyone
>>> that's not an admin they get a message that says "you can only take tickets
>>> that are unowned" when they try to just change the owner through Basics...).
>>>
>>> -Chris
>>>
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>>
>
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