[rt-users] Notify Owner on Steal

[Chris Nelson]

Right. I know about the permission.

My concern is on notifying the current owner that the ticket has been
stolen. Is there a way to send a message to the existing owner?

On Mon, Nov 3, 2008 at 1:45 PM, Matt Hoover <mhoover at thectogroup.com> wrote:

> Chris-
>
> You will need to enable "StealTicket" right on the proper Q.  You can
> assign those permissions to users/groups or to a role.  This is done under
> the configuration/Queues section.
>
> Matt
>
> On Mon, Nov 3, 2008 at 6:27 AM, Chris Nelson <cnelson at delivra.com> wrote:
>
>> Is there a way to notify the owner of a ticket when it's stolen?
>>
>> We are a small shop and only a few of us have access to RT. When one of us
>> needs a ticket from another's queue - the fastest way to do it is to just
>> click "steal" - is there a better way to do this process? (BTW, for everyone
>> that's not an admin they get a message that says "you can only take tickets
>> that are unowned" when they try to just change the owner through Basics...).
>>
>> -Chris
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081103/1f543b47/attachment.htm>