[rt-users] "Take" action to move queue

Kenneth Crocker KFCrocker at lbl.gov
Tue Nov 4 12:28:55 EST 2008


	I would have a user-defined condition to check if the transaction is a 
"Take" and the previous owner was nobody and any other condition and 
then in the user-defined "Clean-up" code I would set the Queue to 
whatever. Hope this helps.


On 11/4/2008 8:20 AM, Monti gmail wrote:
> Hi again,
> I'll try to be clearer, how can I change the "Take" action for un-owned  
> ticket so it will also move the ticket to "Investigation" queue?
> On Sun, Nov 2, 2008 at 4:49 PM, Monti gmail <monti.mail at gmail.com 
> <mailto:monti.mail at gmail.com>> wrote:
>     Hi All,
>     I have set up 3 queues in RT: Inbox, Spam, Investigation.
>     All tickets are open against Inbox queue, than onDuty engineer needs
>     to inspect the ticket and decide if it is a spam or a real ticket.
>     If it is a spam, the ticket will be moved to the Spam queue and if
>     it is real it will be moved to Investigation queue.
>     I am looking for a way to shorten the steps of moving a ticket to
>     different queue by modifying the "Take" action to also move the
>     queue and add another action "Spam" to move the tickets to the Spam
>     queue and close the ticket.
>     I searched the Wiki and the rt-users forum and could not find a way
>     to do it, if anyone had implemented this I will be thankful to get
>     some advices.
>     Cheers,
> ------------------------------------------------------------------------
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