[rt-users] "Take" action to move queue

Monti gmail monti.mail at gmail.com
Tue Nov 4 11:20:53 EST 2008

Hi again,

I'll try to be clearer, how can I change the "Take" action for un-owned
ticket so it will also move the ticket to "Investigation" queue?

On Sun, Nov 2, 2008 at 4:49 PM, Monti gmail <monti.mail at gmail.com> wrote:

> Hi All,
> I have set up 3 queues in RT: Inbox, Spam, Investigation.
> All tickets are open against Inbox queue, than onDuty engineer needs to
> inspect the ticket and decide if it is a spam or a real ticket.
> If it is a spam, the ticket will be moved to the Spam queue and if it is
> real it will be moved to Investigation queue.
> I am looking for a way to shorten the steps of moving a ticket to different
> queue by modifying the "Take" action to also move the queue and add another
> action "Spam" to move the tickets to the Spam queue and close the ticket.
> I searched the Wiki and the rt-users forum and could not find a way to do
> it, if anyone had implemented this I will be thankful to get some advices.
> Cheers,
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