[rt-users] Customize search for newest unowned

Kenneth Crocker KFCrocker at lbl.gov
Wed Nov 5 17:51:44 EST 2008


	We have over 115 Queues and about 6 major groups. When the members of 
each group looks at their "unowned" tickets, they only the the tickets 
in the queues they have access to. If I am in RT, but not in a group 
that has access to your queue, then I will not see any new tickets in 
YOUR Queue(s). You might want to re-think the privileges you are 
granting to the system groups or to certain roles globally. Hope this helps.


On 11/5/2008 12:27 PM, Don Beethe wrote:
>  We are looking at creating a common RT system to be shared by 10
> different groups. Is there some way to customize the display for newest
> unowned tickets to limit it to a set of select queues? 
> I have read about changing the search, but can't seem to find how to set
> up the search I would need. 
> It would need to be something like: 
> Owner='Nobody' AND (Status = 'new' OR Status = 'open') AND (Queue =
> 'sysadmin-cos' OR Queue = 'Desktop-cos' OR Queue = 'SAN-cos')
> I can't find a way to set up this type of search... If I try to change
> from AND to OR Aggregator, it seems to change all to either AND or OR...
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