[rt-users] Customize search for newest unowned

[Stephen Turner]

[I forgot to cc the list - steve]

On Wed, 05 Nov 2008 15:27:44 -0500, Don Beethe <dmbeethe at fedex.com> wrote:

>
>  We are looking at creating a common RT system to be shared by 10
> different groups. Is there some way to customize the display for newest
> unowned tickets to limit it to a set of select queues?
> I have read about changing the search, but can't seem to find how to set
> up the search I would need.
> It would need to be something like:
> Owner='Nobody' AND (Status = 'new' OR Status = 'open') AND (Queue =
> 'sysadmin-cos' OR Queue = 'Desktop-cos' OR Queue = 'SAN-cos')
>
> I can't find a way to set up this type of search... If I try to change
> from AND to OR Aggregator, it seems to change all to either AND or OR...
>
>

Don,

I've had good luck going to the 'Advanced' search screen and playing with
the ticket sql ands/ors there.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T