[rt-users] email ticket updates...

Stephen Turner sturner at MIT.EDU
Thu Nov 6 10:09:28 EST 2008

On Thu, 06 Nov 2008 09:45:00 -0500, Lars Kellogg-Stedman <lars at oddbit.com>  

>> Is there a way that when a ticket comes in via email I can look to see  
>> if it
>> has some information in the subject so it will just update the already
>> created ticket?

One thing to add - try to come up with a subject line syntax that is  
unlikely to appear in emails coming in from other sources, or you'll get  
replies attached to wrong tickets (speaking from experience!).


Stephen Turner
Senior Programmer/Analyst - SAIS

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