[rt-users] email ticket updates...

[Stephen Turner]

On Thu, 06 Nov 2008 09:45:00 -0500, Lars Kellogg-Stedman <lars at oddbit.com>  
wrote:

>> Is there a way that when a ticket comes in via email I can look to see  
>> if it
>> has some information in the subject so it will just update the already
>> created ticket?
>

One thing to add - try to come up with a subject line syntax that is  
unlikely to appear in emails coming in from other sources, or you'll get  
replies attached to wrong tickets (speaking from experience!).

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T