[rt-users] Modidy Requestor

[alberto.villanueva at altran.es]

Hello,

I'd like to modify the requestor when a new ticket is created. I'm trying
next, but I'm not sure:

***********************************************

Condition
---------
User-defined

Action
------
User-defined (should it be "Create Ticket"??

Template
--------
empty

Custom condition
----------------
my $trans = $self->TransactionObj;
return 0 unless $trans->Field eq 'Owner';
return 1 if $trans->OldValue == RT::Nobody(  )->id(  );
return 0;

Preparation code of customized action
-------------------------------------
$self->$TransactionObj->SetRequestor("e-mail");
$self->$TransactionObj->AddWatcher(Type => "Requestor", Email => "e-mail");
$self->TicketObj->AddWatcher( Type => "Cc", Email => "e-mail");
return 1;

Cleanup code od customized action
---------------------------------
return 1;

***********************************************

I don't understand "custom condition", and in the "preparation code" I
don't know if I have to use all lines... :( :( :(

Thanks a lot!

-- 
ALBERTO VILLANUEVA VAL

Consultor

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Altran

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