[rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 now available.

Mike Peachey mike.peachey at jennic.com
Fri Nov 7 05:55:32 EST 2008

Mike Peachey wrote:
> Aaron Zuercher wrote:
>> I'm still getting the same error:
>> Can't call method "SetDisabled" on an undefined value at 
>> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1087.
>> I installed over the top and recieved that error.  so then I remove the 
>> RT_AUTH dir from the plugins folder and reinstalled again.  Same 
>> error.   Here is what the rt.log shows (looks promising):
> Can you take a look at your databases Users table and keep an eye out 
> for any users whose principal ID has been set to #13?

Also, if you can pop in to the rt IRC channel to try to work through it
I think it would help us both a lot as you need your database fixing and
I need to discover exactly what's happened so I can post instructions
for everyone else for fixing their database.

Kind Regards,


Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

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