[rt-users] RT 3.8.1 merged tickets slow

Knaupp, Thomas Thomas.Knaupp at schwarz.de
Fri Nov 7 07:36:15 EST 2008

Hi John,

> im using RT 3.8.1, and have googled this issue extensively to no avail.
> RT 3.8.1 migrated from 3.4.5
> mysql 5 upgraded from mysql4 with both the RT updates
> as well as the UPDATE.mysql schema updates applied apache 2.x
> loading a merged ticket takes on the order of 1-2 minutes in some cases.
> often times fetching a merged ticket results in an apache timeout while
> waiting on the script.

Maybe it's this: RT tries to write hundreds of messages to syslog when opening merged tickets ...

Try to decrease that using
  Set($LogToSyslog , 'info');
in RT_SiteConfig.pm

--> See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=498692


Schwarz Computer Systeme GmbH
Altenhofweg 2a
92318 Neumarkt

 Geschaeftsfuehrer: Manfred Schwarz
 Sitz der Gesellschaft: Neumarkt i.d.Opf.
 Registergericht: AG Nuernberg, HRB 11908

Diese eMail enthaelt moeglicherweise vertrauliche und/oder rechtlich geschuetzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese eMail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese eMail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet.

This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden.
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 27599 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081107/6adcd9dc/attachment.bin>

More information about the rt-users mailing list