[rt-users] RT 3.8.1 merged tickets slow

[Knaupp, Thomas]

Hi John,

> im using RT 3.8.1, and have googled this issue extensively to no avail.
>
> RT 3.8.1 migrated from 3.4.5
> mysql 5 upgraded from mysql4 with both the RT updates
> as well as the UPDATE.mysql schema updates applied apache 2.x
>
> loading a merged ticket takes on the order of 1-2 minutes in some cases.
> often times fetching a merged ticket results in an apache timeout while
> waiting on the script.


Maybe it's this: RT tries to write hundreds of messages to syslog when opening merged tickets ...

Try to decrease that using
  Set($LogToSyslog , 'info');
in RT_SiteConfig.pm

--> See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=498692


Regards,
Tom



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