[rt-users] RT 3.8.1 merged tickets slow

[JOHN ROMAN]

congratulations Thomas, this was the problem! 
RT is humming along nicely now.  ill add this under performance tips in the wiki :)


John Roman
Lexmark Intl.


----- Original Message -----
From: "Knaupp, Thomas" <Thomas.Knaupp at schwarz.de>
Date: Friday, November 7, 2008 7:36
Subject: Re: [rt-users] RT 3.8.1 merged tickets slow
To: 'JOHN ROMAN' <cicero at insightbb.com>, "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>

> Hi John,
> 
> > im using RT 3.8.1, and have googled this issue extensively to 
> no avail.
> >
> > RT 3.8.1 migrated from 3.4.5
> > mysql 5 upgraded from mysql4 with both the RT updates
> > as well as the UPDATE.mysql schema updates applied apache 2.x
> >
> > loading a merged ticket takes on the order of 1-2 minutes in 
> some cases.
> > often times fetching a merged ticket results in an apache 
> timeout while
> > waiting on the script.
> 
> 
> Maybe it's this: RT tries to write hundreds of messages to 
> syslog when opening merged tickets ...
> 
> Try to decrease that using
>   Set($LogToSyslog , 'info');
> in RT_SiteConfig.pm
> 
> --> See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=498692
> 
> 
> Regards,
> Tom
> 
> 
> 
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