[rt-users] RT unification (merging multiple RT instances)

[Stephen Turner]

On Fri, 07 Nov 2008 09:51:37 -0500, Vetter, Isaac A <isaac at purdue.edu>  
wrote:

> Hi All,
>
> Within my sub-organization, there were recently four distinct RTs  
> running in
> various departments. We're making an effort to unify these. So far,
> departments have been willing to abandon their ticket databases to move.
>
> This is no longer the case. So, I'm looking at "unifying" two separate  
> RTs
> by merging their data. We need a script that could migrate tickets from  
> one
> RT to another without losing data.

Isaac,

I'm curious - are all the RTs the same version? And how are you going to  
deal with overlapping ticket numbers?

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T