[rt-users] RT unification (merging multiple RT instances)

Stephen Turner sturner at MIT.EDU
Fri Nov 7 10:02:53 EST 2008

On Fri, 07 Nov 2008 09:51:37 -0500, Vetter, Isaac A <isaac at purdue.edu>  

> Hi All,
> Within my sub-organization, there were recently four distinct RTs  
> running in
> various departments. We're making an effort to unify these. So far,
> departments have been willing to abandon their ticket databases to move.
> This is no longer the case. So, I'm looking at "unifying" two separate  
> RTs
> by merging their data. We need a script that could migrate tickets from  
> one
> RT to another without losing data.


I'm curious - are all the RTs the same version? And how are you going to  
deal with overlapping ticket numbers?


Stephen Turner
Senior Programmer/Analyst - SAIS

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