[rt-users] "New Ticket" creation screen question

Kenneth Crocker KFCrocker at lbl.gov
Fri Nov 7 12:18:32 EST 2008


	That's really good news. I'd rather wait until we upgrade than to mess 
around in the code. Thanks for the info.


On 11/7/2008 12:34 AM, Emmanuel Lacour wrote:
> On Thu, Nov 06, 2008 at 10:24:38AM -0800, Kenneth Crocker wrote:
>> To List,
>> 	I have a user that wants to know if I can change RT to allow that last 
>> Queue Selection from the "New Ticket" option (in the upper right hand of 
>> the screen) to STAY as last selected until changed. Her reason is that 
>> just because she is allowed to create tickets in 10 different Queues, 
>> doesn't mean she wants to keep dropping down to the bottom to select the 
>> SAME queue over and over. HHHMM. Did I say that right? Let's try again. 
>> When she has to create many tickets in a row in the same queue, she 
>> would like the last queue selection from the dropdown to remain as the 
>> selection until changed. Is there a way to do that? Anyone?? Thanks in 
>> advance.
> In 3.8.1, the default queue displayed here is configurable site wide and
> in user preferences, this could help this user maybe.
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