[rt-users] Get CustomField value when CF type is "Ticket Transaction"

Monti gmail monti.mail at gmail.com
Sun Nov 9 12:29:08 EST 2008

Hi all,

I have spent many hours today to find a solution to my problem, I will VERY
much appriciate any help here.

I have a CF Applies to "Ticket Transaction" called "SendResolutionMail"
which is select one value type.
I can't get the CF Value out of it if it applies to "Ticket Transaction" BUT
I can get it if the CF applies to "ticket".
I have tried many suggested ways to implement it which I found in the net.
but none of them solved it for me.

I have the following scrip and the Logger output is empty when I use
$Ticket->FirstCustomFieldValue. I can't get the CF Value out of it...

*Please help :(*

{ ### True when transaction is incoming email and CF 'noemail' is not set
   my $Transaction = $self->TransactionObj;
   my $Ticket = $self->TicketObj;
   my $val = $Transaction->Type eq 'Status'
           && $Transaction->NewValue eq 'resolved'
           &&  get_custom("SendResolutionMail");
   return $val;

   ### Returns custom field value
   ### get_custom($field_name)
   sub get_custom {
     my $target_name = $_[0];
     my $val = $Ticket->FirstCustomFieldValue($target_name);
*$RT::Logger->warning("$val");* # Logger output - RT:  ((eval 1182):14)
     return $val if defined $val;
     return undef;
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